To correct the delivery address of a paid order, please contact our customer service ASAP.
What if the product delivered is a wrong item/damaged/has quality issues?
If you receive the wrong product or a damaged/defective product, please get in touch with our customer service as soon as possible and provide your order ID number as well as clear pictures/videos of the issue. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.
How to download your order's invoice
1. Go to Dashboard = > Addresses ，and then create a new address or modify an existing one and select it as the invoice address.
2. Go to Dashboard => Order page, Click "Download Invoice" for single order or check multiple orders and Click "Download Invoices" for bulk download.
